There are times when clients become unbearable because they have been waiting so long for their court documents. They get impatient, rude and call numerous times a day. I understand the need to know what the status is or why things are going so slow. Here are a few tips when dealing with difficult clients:
1. Be patient at all times
2. Do not take it personally
3. Explain the process
4. Reassure them that you have completed certain steps in the process
It is not always easy to get a word in when a client is upset. You just have to do the best you can with the situation.
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