Telephone Skills

It is very important that you handle yourself as a professional when you answer a phone at your place of employment. Here are a few tips:

1. Always smile when you answer the phone. The person on the other side will be able to tell.
2. Ask before you put someone on hold.
3. Include the company name and your name when you answer the phone.

I have discovered that a lot of people do not have proper telephone skills. This makes your company and yourself look bad. You always want to be professional and courteous at all times. The clients and your boss will appreciate it.